Introduction
Welcome to Two Balloons Weddings & Events! By accessing and using our website or engaging with our services, you agree to be bound by these Terms of Service. If you do not agree with any of these terms, please do not use our services. These terms apply to all clients, vendors, and users of our website.
Contact Information:
Business Name: Two Balloons Weddings & Events
Phone: +27 82 827 1448
Email: sayhi@twoballoons.co.za
Services Provided
Two Balloons Weddings & Events offers a variety of services, including:
Wedding planning and coordination
Floral and décor design
Wedding stationery design
We pride ourselves on providing high-quality services, but please note that we are not responsible for third-party services such as catering, photography, or other vendors that you may choose to engage. We will do our best to work with them on your behalf, but any agreements or contracts with these vendors are separate from Two Balloons.
Booking and Payments
To book our services, follow these steps:
Complete and submit the necessary questionnaire through our website.
Upon agreement, you will receive a quotation.
A 50% non-refundable booking fee is required to secure our services.
The remaining balance is due 3 weeks before your event.
We accept payments via Electronic Funds Transfer (EFT). Payment must be confirmed and reflected in our account before any services are rendered. Failure to settle the balance on time may result in cancellation of the booking, with the potential loss of any fees already paid.
Client Responsibilities
As a client, you are responsible for:
Providing accurate and up-to-date information for your event.
Responding promptly to queries and ensuring decisions are made within agreed timelines.
Allowing reasonable access to venues and cooperating with service providers to ensure a smooth event.
Meeting payment deadlines as specified in our payment terms.
Event Changes and Cancellations
Changes to your event (such as guest count, rescheduling, or modifications to floral/décor details) must be communicated to us in writing. We will do our best to accommodate your needs, but any changes must be confirmed no later than 30 days before the event. A reduction of more than 10% of your guest count will not be accepted after this point.
Cancellation Policy
If you cancel within 6 months of the event, all deposits paid are non-refundable.
Cancellations more than 6 months in advance may result in partial refunds, minus administrative fees.
Force Majeure: In the event of circumstances beyond our control (e.g., natural disasters, pandemics), we will work with you to reschedule or adjust the event, but no refunds will be issued.
Third-Party Vendors
Two Balloons may coordinate with third-party vendors at your request. However, we are not responsible for their performance or any issues that may arise from their services. You will need to handle any claims or disputes directly with these vendors.
Intellectual Property
All creative content produced by Two Balloons, including designs and photographs, remains our property. We reserve the right to use event photos for promotional purposes unless otherwise agreed upon in writing.
Liability Limitations
Two Balloons Weddings & Events will not be held responsible for any damages, losses, or delays caused by third-party vendors or unforeseen circumstances. We will not be liable for any damages or costs arising from changes in guest counts, venue conditions, or other factors beyond our control.
Governing Law
These Terms of Service are governed by the laws of South Africa. Any disputes arising from these terms will be resolved within the South African legal framework.
Changes to Terms
We reserve the right to modify these Terms of Service at any time. In the event of significant changes, clients will be notified via email. Your continued use of our services after such changes implies your acceptance of the updated terms.
Contact Information
If you have any questions or concerns regarding these Terms of Service, feel free to reach out to us:
Phone: +27 82 827 1448
Email: sayhi@twoballoons.co.za